Return, Refund & Replacement Policy

At Decomigo, we are committed to delivering quality and ensuring a seamless, trustworthy shopping experience. This policy outlines the conditions under which returns, replacements, or refunds may be requested.

1. Policy Overview

Your satisfaction matters to us. Every product is carefully inspected before dispatch. However, if any issue arises, you may request a return or replacement under the guidelines below.

All return claims must be made at the time of delivery, before the delivery personnel leaves.
Customers are strongly advised to check the product carefully in front of the delivery personnel.
Once the delivery is accepted and the rider has left, the product will be considered successfully delivered and accepted.

2. Eligibility for Return or Replacement (At Delivery Only)

Returns or replacements are only applicable during the delivery handover in the following cases:

Wrong Item Delivered
If the product received is not what you ordered.
Damaged or Defective Product
If the item is broken, damaged, or has visible defects upon delivery.
Missing Components
If the package is incomplete or missing essential parts.
Product Not as Described
If the item significantly differs from its description or images.

Note: Requests based on change of mind, preference, or after-delivery complaints are not applicable.

3. Return Requirements

To qualify for an immediate return at delivery:

On-the-Spot Verification
The issue must be identified and reported in front of the delivery personnel.
Original Packaging
The product must remain:

Unused
Uninstalled
In original packaging with all accessories

Proof of Purchase
Order ID or confirmation must be presented if requested.

4. Non-Returnable Situations

Returns or replacements will not be accepted if:

The delivery has been completed and the rider has left
The product has been used, installed, or altered
Damage occurs after delivery due to misuse or mishandling
Packaging or accessories are missing
The product shows signs of tampering

5. Replacement Policy

Instant Resolution at Delivery
If an issue is confirmed during delivery:

The product may be returned immediately
A replacement request will be initiated (subject to stock availability)

Availability

If available → Replacement will be arranged
If unavailable → Refund or alternative solution will be offered

6. Refund Policy

When Refunds Apply

Product is unavailable
Replacement is not possible
Order is cancelled due to operational reasons

Processing Time
Refunds are processed within 1–10 working days to the original payment method.
Charges
All applicable payment gateway charges will be covered by Decomigo.

7. Return / Replacement Process

Step 1: Inspect at Delivery
Carefully check your product in front of the delivery personnel.

Step 2: Report Immediately
If any issue is found, inform the delivery person instantly and contact our support team.

Step 3: Return on the Spot
Hand over the product immediately if it qualifies for return.

Step 4: Resolution
Our team will arrange a replacement or refund based on availability and eligibility.

8. Important Notes

No return, replacement, or complaint will be accepted after delivery completion
All decisions are based on product condition at the time of delivery
This policy applies unless otherwise stated on specific products

Decomigo reserves the right to update or modify this policy at any time