Frequently Asked Questions (FAQs)

Orders & Delivery

How do I place an order?
Simply browse our website, select your desired products, add them to your cart, and proceed to checkout.
We accept secure online payments through available gateways. (You can customize this if you add COD later.)
Delivery timelines may vary depending on your location, but we aim to deliver as quickly as possible.
Orders can only be cancelled before they are processed or dispatched. Once shipped, cancellation may not be possible.

Delivery & Product Checking

Can I check the product before accepting delivery?

Yes. We strongly recommend checking your product in front of the delivery personnel.

You must report it immediately at the time of delivery and return it on the spot.

No. Once the delivery is completed and accepted, returns will not be applicable.

Orders can only be cancelled before they are processed or dispatched. Once shipped, cancellation may not be possible.

Returns & Replacements

What products are eligible for return?

Returns are only accepted at the time of delivery if:

  • The wrong item is delivered
  • The product is damaged or defective
  • The product is incomplete
No. We do not accept returns based on personal preference or change of mind

If the issue is verified at delivery:

  • Replacement will be provided (subject to availability)
  • If unavailable, a refund will be issued

Products & Quality

Are your product images accurate?
We try our best to display products accurately. However, slight variations in color or size may occur due to screen differences.
Yes. Every product goes through a quality check before dispatch.

Payments & Refunds

When will I receive my refund?
Refunds are processed within 1–10 working days after approval
No. All applicable payment gateway charges are covered by Decomigo.

Account & Security

Is my personal information safe?
Yes. We use secure systems and encryption to protect your data.
An account may be required for a smoother and more personalized experience.

General

Do you offer discounts or promo codes?
Yes, we occasionally offer promotions. Follow our platforms to stay updated

Absolutely! You can reach us through our official support channels anytime

Still Need Help?

Our support team is always here for you. Reach out to us anytime and we’ll be happy to assist 💬
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